1. ALL classes must be PRE-PAID to a bank account designated by Maior Lugha School of International Languages.
2. We can only deliver classes after we have received a solid Proof of Payment.
3. We accept the following modes of payment: Bank Transfer, Paybill & M-pesa.
4. We can send you our Payment details after you inform us of your preferred payment option.
5. We must receive the exact tuition fees into our account. Add any payment transfer charges applicable, if any.
6. For every payment, send the Proof of Payment to Maior Lugha School of International Languages.
7. Fees will increase with increase in weekly tuition hours or where on location tuition is required.
8. Once paid, tuition fee is neither transferable nor refundable

1. The tutor is entitled to a short break after every 55 min of class.
2. Break times are as follows:
▪ 1h class: 10 min
▪ 1.5h class: 15 min
▪ 2h class: 20 min
▪ 3h class: 30 min
▪ 5h class: 30 min.

1. You are allowed to have replacement/make-up class if you inform your tutor of the absence in advance with genuine reason(s).
2. The replacement/make-up might be on a different day.
3. We will provide a make-up class if we cancel the class due to any unforeseen circumstances (such as power outage, internet connection problem at the tutor’s end, natural disasters, teacher’s illness, etc.).

1. If you are absent without notice, your tutor will record an 'Absence without Notice'.
2. We do not provide any replacement/make-up class for cases of 'Absence without notice'.

1. Your tutor will send you a greeting message on Skype at the scheduled class time. If there's no response from you after 5 minutes, the tutor will make a Skype call; after 10 minutes, the tutor will send you a Class Reminder message; after 20 minutes, the teacher will send you an 'Absence without Notice' message.
2. If there is no response from you after 20 minutes, the tutor is granted the permission to leave.
3. If you have informed your tutor you will be late, the tutor will wait for you on Skype and teach you for the time that remains for that booked class.
4. If the tutor is late for a class, he will owe you the time lost and will make up for it in future classes.

1. Your tutor will correct any homework assigned to you or done by you during class time.
2. If you wish to have your homework corrected outside class time, inform your tutor and he will establish a convenient time.
3. If you require extra assistance with course homework or explanation, we can only do it during class time.

▪ The use of our services shall imply that you have read, understood and agreed to ALL our Terms and Conditions above.
▪ We hope you will find the above information useful, as you set yourself ready to commence our Online classes.
▪ For further enquiries, feel free to contact us.